Terms & Conditions
Your purchase is completed when your order confirmation appears on our web shop. At the same time you will receive an order confirmation email.
All product prices shown are included Danish taxes. Katrine Kristensen can not be held responsible for extra taxes depending on your country or region.
PAYING WITH CREDIT CARD
The money will be deducted from your account when your purchase has been shipped. This goes for both Danish and international credit cards. Your credit card information remains encrypted and is not viewed or stored by us.
SHIPPING & HANDLING
Delivery in Denmark takes about 2 - 5 days and abroad 5 - 10 days for international orders.
We send all merchandise as packages, which makes it possible to track them in case of problems. During shipment the package is insured and we kindly ask you to verify the content upon delivery. Should the package or the contents be damaged upon arrival please report it to us and to the shipping company immediately, or no later than two days after receiving it. Then return the merchandise to us. Katrine Kristensen is not responsible for merchandise that is damaged during transportation.
We always pack everything carefully, thereby minimising possible damage.
Orders are shipped within 5 business days. Should there be delays with shipping company Katrine Kristensen can not be held liable. Goods to most other EU countries and countries outside the EU will be sent via UPS and delivery may take up to 10 days.
DK shipping is 70 DKK.
Worldwide shipping is 150 DKK.
Shipping is free on all orders above 999 DKK.
WARRANTY & RETURN
There is a 14 day return policy on all items purchased in our web shop. The return period starts from the day your purchase is delivered.
There is a two year warranty on new items bought in our web shop. This applies only if the product has a manufacturing defect. The warranty is invalid if the product is defective due to wear, accidents or misuse. If you want to return your purchase, make sure it is unused (unless you are returning due to manufacturing defect) and in the same condition as when received. That means not worn and with the original tags and packaging. If you wish to return an item simply contact us to receive our return form which describes the process.
Our return address is
KK butik - Katrine Kristensen
Gammel Kongevej 37
1610 Copenhagen V
Katrine Kristensen can not be held responsible for any typing or design related errors, price changes or availability. If an item is sold out, you will get a personal message from Katrine Kristensen.
We try at all times to photograph our designs as accurately as possible. But tiny differences in finish and manufacturing mean small, but beautiful, variations can occur.
The conditions for purchasing in our web shop are subject to and are at any time following the general legal requirements. We reserve the right to make changes to our business requirements within the prescribed limits. Any changes will be made clear to the customer.
Katrine Kristensen will only store information that directly relates to your purchase, and only Katrine Kristensen will have access to them. Katrine Kristensen understands and respects the importance of privacy online and will not expose information on customers/users to third parties, unless it is necessary to implement a transaction. Katrine Kristensen will not sell your name, address, email address, credit card or personal data to any third parties without your prior permission.
Any dispute between Katrine Kristensen and the customer is subject to Danish law.